ITIL stands for Information Technology Infrastructure Library. ITIL was originally created by a UK government agency (the CCTA) and is now being adopted worldwide as the de facto standard for best practices in the provision of IT Service. 

All of the ITIL process maps created in this set are based on Microsoft ITIL extension documents provided from the Microsoft Operations Foundation and the ITIL standards 2.0 and 3.0 documents. These documents are long and can be difficult to understand. Our goal in creating the process maps for the ITIL documents was to develop a systematic approach to implementing ITIL best practices. By instigating these effective and repeatable best practices, we can monitor and improve upon quality, training and technology transfer, compliance and efficiency. 

What’s Included

• Complete set of pre-populated ITIL Change Management Process Maps in PDF format

• 10 pages of ITIL Change Management processes defined with all tasks, roles, guidelines resources and relationships clearly defined

• Processes defined (clisk for more details):

  • Change Management Dashboard

  • RFC Development

  • RFC Screening

  • Change Management Review

  • Minor Change Review

  • CAB Review (1 of 3)

  • CAB Review (2 of 3)

  • CAB Review (3 of 3)

  • CAB/EC Approval Review

  • Schedule the Change

Details

• Change Management Dashboard: Provides a high-level view of each major process. Includes hyperlinks to each of the following processes: 

• Request for Change: All aspects of an ITIL compliant environment including: Create request for change (RFC), assess urgency and impact on infrastructure, assign priority for RFC, assign category to RFC, and define category resources. (Includes links all relevant best practice details)

• RFC Screening: All relevant tasks for an effective classification process including: Screen RFC for approval, update change log, screen RFC, update change log, set RFC status to pending and add additional required information and resubmit.

• Change Management Review: ITIL guided process that includes optional paths show review priority, change priority level, update change log, and send RFC to approval process.

• Minor Change: Every task for the Minor Change process is included: Decide whether to approve RFC, update change log, contact initiator to obtain additional required information, add additional required information and close RFC.

• Change Advisory Board: Select CAB Members, send meeting notification, define voting logic for CAB approval, update change log, ensure required quorum of voters present, reschedule RFC review, present RFC at CAB meeting, update change log, set RFCstatus to pending, vote on RFC approval, and update change log. Can be easily modified to meet your requirements.

• CAB/EC Approval Review: Select CAB/EC membership, contact CAB/EC members regarding emergency RFC, present RFC to CAB/EC, reclassifyRFC, resubmit RFC as emergency, collect additional information , CAB/EC votes on RFC, and update change log.

• Change Approved: Decide when to deploy change, add change to forward schedule of changes, appoint a change owner and update change log.