ITIL stands for Information Technology Infrastructure Library. ITIL was originally created by a UK government agency (the CCTA) and is now being adopted worldwide as the de facto standard for best practices in the provision of IT Service. 

All of the ITIL process maps created in this set are based on Microsoft ITIL extension documents provided from the Microsoft Operations Foundation and the ITIL standards 2.0 and 3.0 documents. These documents are long and can be difficult to understand. Our goal in creating the process maps for the ITIL documents was to develop a systematic approach to implementing ITIL best practices. By instigating these effective and repeatable best practices, we can monitor and improve upon quality, training and technology transfer, compliance and efficiency. 

What’s Included

• Complete set of pre-populated ITIL Software Release Management Process Maps in PDF format

• 9 pages of ITIL Software Release Management processes defined with all tasks, roles, guidelines resources and relationships clearly defined

• Processes defined (click for more details):

  • Software Release Dashboard

  • Release Planning

  • Change to Release Plan

  • Release Building

  • User Acceptance Test

  • Release Preparation

  • Train Support and Administrative Staff

  • Release Deployment (1 of 2)

  • Release Deployment (2 of 2)

Details

• ITIL Software Release Dashboard: Provides a high-level view of each major process. Includes hyperlinks to each of the following processes.

• Release Planning: All aspects of an ITIL compliant environment including: Scoping, release definition and prioritization, planning and determining release resources, identifying training and change management needs and documenting the release plan. (Includes links to release change planning sub-process)

• Release Building: All relevant tasks for effective release building including: Selecting the mechanism, designing and building package, testing and review through deployment

• User Acceptance Testing: ITIL guided process that includes optional paths to provide small or large-scale piloting of the application to ensure that your roll out goes smoothly. An option is also provided for no piloting when required.

• Release Preparation: Every task for release preparation is included here: Assembling resources, communications plan for release to users, training sub-process for supporting staff, scheduling support for the deployment and completing a readiness review.

• Release deployment: Training of end users, deployment of release, and full review of success factors and changes in 2 connected processes.

• The ITIL Release Management process maps can be easily modified to meet your requirements