Development Skills Workbooks

The Art of Effective Meetings

Aims - This workbook is aimed at those involved in conducting or chairing meetings. This workbook will equip you with the tools and knowledge to help develop your meetings into effective, useful events!

Content - The workbook covers the following topics:

  • Purpose of meetings

  • Arranging a meeting

  • Selecting attendees

  • Chairing and participating at a meeting

  • Evaluating success

  • Minute taking

Outcomes - Using this workbook will enable you to: 

  • Use a structured approach to achieve effective results from meetings

  • Avoid ineffective meetings by only conducting and attending those that are necessary

  • Use techniques to manage dominant and reluctant attendees

  • Energize and motivate meetings to ensure attendance and objectives are achieved

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Business Awareness

Aims - This workbook is aimed at those interested in understanding and being able to apply strategic analysis and planning for the development of their company. The workbook will equip individuals with the tools and knowledge to apply their learning to their function in order to establish growth and productivity.

Content - The workbook covers the following topics:

  • Understanding business analysis

  • Business Analysis Tools

  • Strategic Business Planning

Outcomes - By using this workbook, you will be able to:

  • Assess the current situation and determine the key factors affecting the business

  • Identify business strategies

  • Determine the factors that will drive your business forward

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Change Management

Aims - This workbook is aimed at all those who have a responsibility to lead others through a change process as part of their job role. This may include:

  • Implementing change

  • Analyzing benefits and barriers to change

  • Project management situations

 Content- The workbook covers the following topics: 

  • Defining Change – What does change mean in a business context?

  • Emotions of Change – How can you support your people through the roller coaster of emotions that are generated by change? 

  • Process of Change – What are the key tools and models to help you understand the reasons for change and to implement change effectively?

  • Driving Change – How to implement strategic change and use stakeholder management strategies

Outcomes – By using this workbook you will be able to:  

  • Explore some generic principles of change in today’s business environment

  • Identify key areas to consider when planning change

  • Examine your own reactions to change.

  • Maximize your leadership capabilities and implement change effectively

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Coaching Skills

Aims - This workbook is aimed at those involved in developing others to increase performance. This workbook will equip staff with the tools and knowledge to develop staff to their full potential.

Content - The workbook covers the following topics: 

  • Coaching behaviors – what are the associated behaviors that are needed to be an effective coach?

  • The process of coaching – how do you coach someone?

  • Communication in coaching – what are the key communication skills needed in coaching?

Outcomes - By using this workbook you will be able to:

  • Define the term coaching

  • Recognize the benefits of coaching
  • Briefly describe the key principles of the coaching process
  • Identify behavioral skills needed for effective coaching
  • Differentiate between constructive feedback and destructive criticism
  • Demonstrate coaching skills

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Communication Skills

Aims - This workbook is aimed at all those who have to communicate as a part of their job role. This may include:

  • Colleagues

  • People from other departments internally

  • External contacts i.e. suppliers, customers, etc.

 Content- The workbook covers the following topics: 

  • Communication skills

  • Questioning techniques

  • Active listening

  • Assertiveness

  • Building rapport

  • Body language – face to face / over the telephone

  • General rules of giving and receiving feedback 

Outcomes- On completion of this workbook, you will be able to:

  • Understand and define communication

  • Understand the different questioning techniques

  • Understand the core principles of active listening

  • Understand what makes up rapport

  • Understand and recognize assertion, aggression and passiveness in yourself

  • Understand the general rules of giving and receiving feedback

  • Understand and apply the above skills to your own job role

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Consultancy Skills

Aims - The workbook provides ‘Consulting Skills’ and allows you to develop your understanding by providing information and then asking you to apply the concepts, you have learned to your work.

Content - This workbook covers the following topics:

  • Influencing behaviors

  • Managing consulting situations

  • Assessing and increasing readiness for change

  • Active listening

Outcomes - When you have completed this workbook you will be able to: 

  • Identify behaviors and how to manage them effectively to help your business move forward

  • Help client groups solve problems and make decisions building a sound and trusting relationship

  • Bring about changes - assessing and increasing the readiness for change

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Creative Problem Solving Skills

Aims – This workbook is aimed at those interested in understanding and being able to apply practical problem solving techniques. This workbook will equip individuals with the tools and knowledge to creatively resolve issues and problems. 

Content – The workbook covers the following topics:

  • Understanding the definition of a problem

  • Different techniques used in creative problem solving

  • What is a good creative problem solving team?

  • Thinking outside of the box

  • Practical exercises

Outcomes – This workbook will enable you to:

  • Understand how the mind can be used to expand creative possibilities

  • Learn new tools that aid the creative process

  • Understand why some groups make poor decisions

  • Develop new problem solving strategies for use in the workplace

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Creative Team Ideas

Aims - This workbook is aimed at those interested in understanding and being able to apply practical problem solving techniques. It will equip individuals with the knowledge to creatively resolve issues and problems.

The workbook is intended to assist you with encouraging the group to think outside the box and be prepared for generating ideas. You will:

  • Warm up the mind so it can be used to expand creative possibilities

  • Learn new tools that aid the creative process

  • Develop new creative team strategies for use in the workplace

Content -

  • Warm-ups - exercises to get people thinking

  • Idea Tools - 'collecting ideas", "Low hanging" and "Out of the box thinking"

  • Energizers - activities that reinvigorate the team and increase focus

Outcomes - To get people thinking in many ways, lateral, divergent and generative. Encouraging the group to think and be prepared for generating ideas.

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Delegating

Aims - This workbook is aimed at those interested in making better use of their time. This workbook will equip individuals with the tools, knowledge and ability to delegate more effectively and productively and as a result be less stressed!!

This workbook will enable you to:

  • Decide what to delegate

  • Decide who to delegate to

  • Help you overcome delegation barriers

  • Planning and prepare to delegate

  • Assess your own delegating skills

  • Delegation- Problem solving

Contents - Delegation is a vital tool to help your business perform successfully and accomplish goals as a work unit, not as individuals. It gives employees and managers opportunities to develop in their careers.

  • Delegating as a leader

  • Obstacle removing

  • Skills needed to delegate successfully

  • How to decide what to delegate

  • Who to select for delegation

  • Developing employees

Outcome - The knowledge and ability to delegate more effectively deciding what needs to be done, getting it done by selecting the right candidate for the task, and then reflecting on the experience.

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Finance for Non-Financial Managers

Aims: This workbook provides the theory of “Finance for Non-Financial Managers” and allows you to develop your understanding by providing information and then asking you to apply the concepts you have learnt to your work.  

Content – The workbook covers the following topics:

  • Costs in an organization

  • Budgetary control

  • Measuring financial performance

  • Balance sheets

  • Activity feedbacks

Outcomes – By using this workbook, you will be able to:

  • Recognize the difference between “cost”, “cost unit” and “cost center”. You will have also studied several ways to classify cost and be able to apply this to your own department, by calculating the value of stock you have, using the appropriate method.

  • Identify areas of a Budgetary Control System, set budgets and understand different methods of budgeting.

  • Understand what Financial Performance is and be able to prepare a financial statement (known as a profit and loss account).

  • Construct and analyze a Balance Sheet

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Handling Difficult People

Aims - This workbook is aimed at those who supervise or manage others and who wish to get productivity, cooperation and harmony from their team. It is for those who want to develop or maintain an atmosphere of minimum conflict and maximum participation.

Content - The workbook covers the following topics:

  • Identify potential and actual conflict situations and different types of behaviors

  • Appreciate the causes of conflicts

  • Deal with different situations in different ways while aiming for a win-win outcome

  • Addess the behavior and the situation, not the personalities

  • Remain calm and patient at crucial times

  • Feel confident to "nip conflict in the bud"

Outcomes - By using this workbook, you will be able to:

  • Recognize different types of behavior

  • Gain the skills and techniques for handling the dicussion or meeting

  • Correct persistent unacceptable behavior

  • Manage your own reactions in conflict situations

  • Successfully give and receive feedback

  • Deal with putdowns and excuses

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Interpersonal Skills

Aims – This workbook is aimed at all those who are interested in improving their people skills. This includes improving relationships with others, increasing rapport and being able to influence and work better with others.

Content - The workbook covers the following topics: 

  • Your behaviors – what are the associated behaviors that are needed to be able to manage the emotions, motivations and behaviors of yourself and others both in the work place and socially?

  • The different communication skills that form your interpersonal skills

  • How you need to understand other people's behaviors to improve your interpersonal skills

Outcomes – By using this workbook you will be able to:

  • Define the term Interpersonal Skills

  • Recognize the benefits of improving your Interpersonal Skills

  • Identify and adapt your personal style of communication
  • Identify and implement improvements in your listening, questioning, rapport-building, empathy, and assertiveness skills
  • Identify how to manage conflict effectively

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Leadership Skills

Aims - This workbook is aimed at all those who have a responsibility to lead others as part of their job role. This may include:

  • Giving clarity to others

  • Motivating others to perform

  • Implementing change

  • Encouraging others to participate and follow

Content- The workbook covers the following topics: 

  • Defining leadership

  • Business planning

  • Communicating plans

  • Different styles of leadership

  • Leading so others follow

Outcomes- By using this workbook you will be able to:   

  • Explore some general leadership issues in today’s business environment

  • Identify key characteristics of effective leaders

  • Identify critical leadership activities when going through change

  • Maximize your leadership capabilities and get the most from your team

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Mentoring Skills

Aims – This workbook is aimed at those involved in the development and mentoring of others. This workbook will equip individuals with the tools and knowledge to enable mentoring processes to be established and implemented.

Content - The workbook covers the following topics: 

  • What is mentoring?

  • Approaches to mentoring

  • Key skills of mentoring

  • Mentoring meetings

  • Matching mentors and mentees

  • Moving forward

Outcomes – This workbook will enable you to:

  • Describe the difference between coaching and mentoring

  • Identify the benefits to you, mentees, and the organization

  • Explain the role and skills of an effective mentor

  • Develop your own skills in working with others on a mentoring basis

  • Take on a mentoring role with confidence

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Motivating and Delegating Effectively

Aims - This workbook is aimed at those who want to develop their ability to motivate others and delegate more effectively. This might be existing managers, leaders or those supervising a team or group of peers. 

Content - The workbook covers the following topics:

  • Understanding motivation

  • Understanding behavior

  • Improving communication

  • Motivating individuals & groups

  • Delegation

  • Motivating through change

Outcomes - This workbook will enable you to: 

  • Define effective motivation

  • Understand the motivational drivers of individuals and groups

  • Understand the skills and behaviors needed to motivate others effectively

  • Identify de-motivating factors and address them

  • Understand when and what to delegate

  • Plan to maintain motivation and performance high

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Negotiation Skills

Aims - The workbook is aimed at people who:

  • Negotiate informally as part of their everyday responsibilities

  • Have to manage more formal negotiations such as contracts and purchasing with suppliers

Content - The workbook covers the following topics: 

  • Communication skills

    • Active listening

    • Precision questions

    • Assertiveness

  • Building Rapport

  • Influencing and negotiating styles

  • Personality types

  • Negotiation types

  • Negotiation situations

    • A lose-lose situation

    • A win-lose situation

  • The four essential phases of negotiating

Outcomes – By using this workbook you will be able to:

  • Define negotiating

  • Distinguish between the different types of negotiating situations

  • Explain the benefits of negotiating

  • List the four steps of negotiating

  • Identify the skills required for each step of negotiation

  • Be aware of good and bad negotiating practices

  • Apply these skills to your own job

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Performance Appraisal Skills

Aims - This workbook is aimed at all those who are responsible for improving the performance of others as part of their job role. This may include:

  • Understanding performance targets

  • Acquiring the knowledge, skills and confidence to implement a performance management structure

  • Understanding and conducting appraisal reviews

Content - The workbook covers the following topics:

  • Purpose and benefits of performance management

  • Stages in the Performance Appraisal Cycle

  • Agreeing on objectives

  • Skills involved in appraisal meetings

  • Handling difficult situations

Outcomes – By using this workbook you will be able to:

  • Identify the purpose and benefits of performance management and continuous assessment

  • Identify the key stages involved

  • Understand the benefits and be able to write SMART objectives

  • Use appropriate skills and techniques to ensure appraisals and 1:2:1’s are carried out effectively

  • Handle difficult situations during an appraisal meeting

  • Implement and maintain a successful performance management process

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Presentation Skills

Aims - This workbook is aimed at those involved in creating and delivering presentations to others in order to impart specific messages. This workbook will equip you with the tools and knowledge to develop your competence and confidence in order to reach your full potential as a credible presenter.

Content - The workbook covers the following topics: 

  • Why presentation skills are needed

  • The principles of presenting

  • The key to GREAT presentations

  • Trouble shooting tips & hints

Outcomes – By using this workbook you will be able to:

  • Define the characteristics of effective presentations 

  • Recognize the benefits of delivering effective presentations
  • Describe the key principles of GREAT presentations
  • Identify behavioral skills needed for effective presentations
  • Demonstrate presentation skills

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Project Management Skills

Aims - This workbook is aimed at providing you with the knowledge, skills and confidence to be able to work effectively as a project manager or as a member of a project team. It’s suitable for those:

  • Experienced in working within a project

  • New to the project manager role or involvement with a project

  • Interested in planning and organizing a specific piece of work in a structured way

Content - The workbook covers the following topics:

  • The project lifecycle – the basic structured approach to managing a project

  • Suggested documentation procedures – for a consistent best practice approach to project management 

  • The behavioral strategies that the project manager should adopt to engage with key stakeholders in the project 

  • Case study examples to embed the key learning points

Outcomes - By using this workbook you will be able to: 

  • Understand the project environment and your role within it

  • Understand the ‘best practice’ approach to the project lifecycle

  • Use a variety of tools, techniques and practices to assist the effective delivery of project aims and objectives

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Stress Management Skills

Aims - This course is aimed at all those who are interested in defining, identifying and taking control of the stressors in their lives. The key learning topics can be applied to: 

  • The working environment

  • Social activities

  • Personal life

Content - The workbook provides the theory of ‘Stress Management’ and gives you the knowledge and practical guidelines to help you develop a program tailored to meet your needs. This workbook covers:

  • Defining stress

  • Self assessment of your stress levels

  • Distress & eustress

  • The performance curve

  • De-stressors

  • Personal stress management

Outcomes - By using this workbook you will be able to: 

  • Define stress and its characteristics

  • Recognize stress symptoms in yourself and others

  • Manage pressure in the workplace

  • Identify and implement appropriate strategies for handling stress positively

  • Create a personal stress management plan

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Team Development Skills

Aims - This workbook is aimed at all those who manage or are responsible for a team or group of individuals. This includes: 

  • Frontline, middle and senior managers

  • Supervisors

  • Business and social group leaders

Content - The workbook covers the following topics: 

  • Meetings

  • Coaching – The GROW model

  • Feedback

  • Communication

  • Motivation

  • Team development events

Outcomes - On completion of this workbook you will be able to: 

  • Identify the gaps in your team’s performance by completing the team analysis questionnaire

  • Select and use material relevant to your team’s development needs.

  • Prepare and deliver a team-building activity or event to resolve the development needs you’ve identified

  • Evaluate the effectiveness of the chosen solution

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Time Management Skills

Aims - This workbook is aimed at those interested in making better use of their time. This workbook will equip individuals with the tools, knowledge and ability to manage their time more effectively and productively, and as a result be less stressed!!

Content - The workbook covers the following topics:

  • Time management issues

  • Prioritizing

  • Delegation

  • How to say ‘No’

  • Tackling paperwork

  • Handling interruptions and unwanted phone calls

Outcomes - This workbook will enable you to:

  • Identify and overcome time management issues

  • Prioritize your work load effectively

  • Create a more acceptable work/life balance

  • Use your skills and knowledge more effectively

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Train the Trainer

Aims - This workbook is aimed at all individuals new to a training or facilitator role. This may include:

  • Full time trainers and facilitators with little experience

  • Team managers and leaders who are required to develop their staff

  • Individuals who want to develop their training delivery ability

Content - The workbook covers the following topics:

  • What is training? – This section clarifies what we actually mean by the definition of training

  • Analysis – All important, it’s where all good training must start: an accurate analysis of the learning needs of the organization that anticipates the need before it arises and ties in directly with organizational and individual needs

  • Design – Having identified the needs, it is critical to design the learning to best match the learners and subject matter. Here, we cover learning theory, models of learning, trainer styles and approaches to design and delivery methods

  • Delivery – This is the performance section. We will explore creating good learning states, building trust, facilitating and using different techniques

  • Evaluation – Following the delivery of the learning, we need to consider how it went. How could it be improved? What evidence is there? We will look at a process to capture this information and also how to use these findings

Outcomes – By using this workbook you will be able to: 

  • Obtain flexibility in your own delivery and awareness of delegate’s needs and learning styles.

  • Be fully competent in the use of visual aids, support material and equipment

  • Give and receive constructive feedback on your training events

  • Demonstrate appropriate rapport building, questioning and listening skills

  • Become a more effective, competent trainer

  • Plan, prepare and deliver a confident training session

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